Shipping policy

Thank you for shopping with CHUAN LIMITED. We are a Hong Kong-based online store specializing in casual and fashionable apparel. We adhere to strict product inspection and packaging standards to ensure all clothing items are delivered safely, completely and professionally to customers worldwide within standard logistics lead times.

1. Order Processing Time

All confirmed apparel orders will be inspected, packaged and arranged for shipment within 1–7 business days after order confirmation. Processing work is suspended during weekends and Hong Kong statutory public holidays, which will not be included in the processing period.
During peak sales seasons, promotional activities and order surges, order processing may be moderately delayed. We will send official email notifications to customers promptly once there are notable schedule changes or prolonged delays.

2. Shipping Rates and Delivery Estimates

Shipping fees for all apparel orders are calculated based on product weight, package dimension and shipping destination. The final shipping cost will be clearly displayed on the checkout page before customers complete payment.
The standard delivery cycle for all our clothing products is fixed at 15 business days after shipment. All delivery times are estimated and serve as reference only.
Actual delivery progress may be affected by various uncontrollable factors, including logistics carrier operational delays, cross-border customs clearance procedures, severe weather, regional logistics restrictions and holiday logistics suspensions.

3. Shipment Confirmation and Order Tracking

Once your order is picked up and dispatched by our partnered logistics provider, you will receive an automatic shipment confirmation email that contains your exclusive order tracking number and official tracking entry.
Logistics tracking data cannot be updated instantly after dispatch. Normally, full tracking details will be activated and available for query within 24 to 48 hours after the package leaves our warehouse.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, detailed and valid recipient and delivery address information when placing orders. Please double-check all information at checkout to avoid delivery failure or misdelivery.
CHUAN LIMITED shall not bear any responsibility for incorrect delivery, package loss or goods return caused by invalid, incomplete or wrong address information provided by customers. If the package is returned due to customer address errors, all reshipping fees for secondary delivery shall be borne by the customer.

5. Lost or Damaged Packages

If your package logistics status is abnormal or confirmed lost during transportation, please submit a service request via our official email within 5 days after the expected delivery date. We will cooperate with logistics carriers to investigate and follow up on the lost package issue.
Apparel goods may encounter packaging damage, dirt stains or extrusion damage during long-distance transit. If you receive defective or damaged clothing items, please contact our customer service within 24 hours upon receipt and provide clear photos of both the outer package and damaged products. Our team will evaluate the issue and offer targeted solutions as soon as possible.

6. Apparel Care and Usage Notice

Every clothing product is attached with standardized care labels, including professional washing, drying, ironing and maintenance guidelines. Customers shall follow the official instructions for daily wearing and product maintenance to protect the texture and appearance of apparel items.
CHUAN LIMITED will not be liable for product deformation, fading, damage, texture deterioration or service life reduction caused by improper cleaning methods, private alteration, incorrect usage and other human-induced misuse not in accordance with care instructions.

7. International Shipping and Customs Notice

All international cross-border apparel shipments are subject to the local import policies and customs supervision rules of the destination country or region. Import duties, inspection fees and other related taxes may be charged during customs clearance.
All customs-related expenses are undertaken independently by the buyer. These charges are not included in the product price and shipping fee. We will not take responsibility for package detention, return or confiscation due to unpaid customs fees or violation of local import regulations by customers.

8. Contact Information

If you have any questions, suggestions or inquiries regarding our shipping regulations, logistics progress and delivery services, please feel free to reach out through our official contact channels:
Trade Name: CHUAN LIMITED
Phone Number: +852 84256759
Email: support@smartvista.shop
Physical Address: 580A Nathan Road, Mong Kok, KL, Hong Kong SAR China